Service and maintenance for medical and aesthetic equipment
Professional equipment requires professional care. We offer authorized service, preventive maintenance, and technical support for all equipment we distribute — from diagnosis to complete repairs.
Our service approach
Every piece of equipment represents a significant investment for your business. We treat each intervention with the seriousness it deserves.
Minimizing downtime
We understand that every day your equipment isn't working means losses. We prioritize quick and efficient interventions.
Original parts and consumables
We use exclusively original or manufacturer-certified spare parts to maintain equipment performance and safety.
Specialized technicians
Our team is trained directly by manufacturers and knows in detail every piece of equipment we distribute.
Service types
We offer a complete range of services to keep equipment in optimal condition.
Preventive maintenance
Scheduled periodic checks to prevent failures and maintain optimal equipment performance.
- Calibration and adjustments
- Critical component cleaning
- Safety parameter verification
- Software updates (if applicable)
Repairs and interventions
Diagnosis and repairs for technical failures, with access to original spare parts.
- Remote or on-site diagnosis
- Defective component repairs
- Worn parts replacement
- Post-repair testing
Recalibration and optimization
Parameter adjustment for optimal performance and compliance with manufacturer specifications.
- Energy/power recalibration
- Cooling system adjustment
- Sensor and feedback verification
- Protocol optimization
Compliance inspections
Checks to maintain compliance with safety standards and regulatory requirements.
- Laser safety verification
- Protection system testing
- Compliance documentation
- Inspection report
Service for each equipment
Each piece of equipment has its specifics. We know in detail the particularities of each one.
Alpha Laser (FormatK)
Dual diode + IPL platform
Specific services:
- 808nm diode verification and calibration
- IPL system maintenance
- MILO melanin reader recalibration
- Optical fiber verification and replacement
LaserMach 808nm (WingDerm)
Diode laser for hair removal
Specific services:
- Power and energy density calibration
- Cooling system maintenance
- Handpiece verification and replacement
- Control software update
FINEXEL CO₂ (SNJ)
Medical CO₂ laser platform
Specific services:
- CO₂ laser tube alignment
- Optical system and mirror verification
- Articulated arm maintenance
- Operating mode calibration
Visbody M30
3D scanner for body analysis
Specific services:
- 3D sensor calibration
- Analysis software verification
- Rotation system maintenance
- AI algorithm updates
How to contact us
Multiple communication channels to get help as quickly as possible.
Dedicated phone line
Phone support for technical emergencies and real-time guidance for minor issues.
Mon-Fri, 9:00-18:00
WhatsApp Business
Fast channel for questions, sending photos/video for remote diagnosis.
Response within 2 hours max
Remote video assistance
Video sessions for visual diagnosis and step-by-step guidance in problem solving.
By appointment
On-site intervention
Travel to location for repairs or maintenance that cannot be done remotely.
Based on availability
Maintenance options
Choose the approach that best suits your needs.
On-demand maintenance
Point interventions when problems arise or when you decide it's time for a check.
- No long-term commitment
- Pay per intervention
- Access to spare parts
- Basic phone support
Periodic maintenance plan
RecommendedScheduled checks at regular intervals to prevent failures.
- Scheduled periodic checks
- Priority for interventions
- Discounts on spare parts
- Extended technical support
Contact us to discuss the right option for your situation. We can customize a maintenance plan based on usage and needs.
How the service process works
From first contact to problem resolution, we guide you throughout.
Report the problem
Contact us by phone, WhatsApp, or email and describe the problem you encountered in as much detail as possible.
Initial diagnosis
We try to identify the problem remotely through questions, photos, or video session.
Solution or scheduling
If the problem can be solved remotely, we guide you. If not, we schedule an on-site intervention.
Intervention and repair
The technician intervenes, diagnoses, repairs, and tests the equipment to confirm operation.
Report and recommendations
You receive a report of what was done and recommendations for future maintenance.
Technical emergency?
For urgent situations affecting safety or completely interrupting activity, contact us immediately via WhatsApp or phone. We prioritize these cases and try to respond as quickly as possible.
Frequently asked questions
What types of equipment do you service?
We provide service for all equipment we distribute: Alpha Laser, LaserMach 808nm, FINEXEL CO₂, and Visbody M30. For equipment purchased from us, we have access to complete documentation, original parts, and direct support from the manufacturer.
How long does a repair intervention typically take?
It depends on the complexity of the problem. Minor issues can be resolved in a few hours. Repairs requiring spare parts may take longer, depending on parts availability. We try to minimize downtime in all cases.
Do you also provide service for equipment not purchased from you?
We focus on the equipment we distribute, as we have complete expertise and access to original parts for these. For other equipment, we can offer an evaluation, but we cannot guarantee the same level of support.
What happens if the equipment cannot be repaired?
In the rare cases when repair is not feasible or cost-effective, we discuss your options: replacement with new equipment, upgrade, or other solutions. We help you make an informed decision.
Do you have spare parts in stock?
We maintain a stock of common spare parts for the main equipment. For rarer parts, we order them from the manufacturer, which may add a few days to the intervention time.
Is there a warranty for repairs?
Yes, we offer warranty for work performed and for installed spare parts. The warranty period varies depending on the type of intervention.
How can I prevent frequent failures?
Periodic preventive maintenance is the best method. Also, following operating instructions, regular cleaning, and operation by trained staff significantly reduce the risk of failures.
Need technical assistance?
Contact us for diagnosis, maintenance, or repairs. We're here to ensure your equipment operates at optimal parameters.
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