Frequently Asked Questions

We offer a complete range of equipment for aesthetic clinics and beauty salons: medical lasers (808nm diode, fractional CO2, IPL), 3D body analyzers (Visbody M30), injectable consumables (Amalian SF Filler), professional dermocosmetics (skinbetter science, M.A.D Skincare), and genetic tests (SharpGenetics).

Yes, all equipment in our portfolio is CE certified and meets European standards for medical devices. We provide all necessary documentation for compliance.

Absolutely. We organize free demonstrations at your premises or at our showroom. It's the best way to evaluate the equipment under real conditions.

Yes, consultation is free and without obligation. We analyze your clinic profile, existing services, budget, and business goals to identify suitable options. The final choice depends on many clinic-specific factors — there's no one-size-fits-all solution.

Yes, we deliver nationwide under normal conditions. Large equipment is delivered and installed by our technical team. Consumables typically arrive within 1-5 business days via courier, though timelines may vary based on availability and location.

For equipment in stock, delivery takes 7-14 days. For special orders or custom-configured equipment, the lead time is 4-8 weeks.

Yes, for major equipment (lasers, analyzers), installation and configuration are included. Our technician ensures everything works correctly before handover.

Equipment is insured during transport. If you notice any damage, refuse the package and contact us immediately. We will resolve the situation at no additional cost.

Yes, each equipment includes complete training for your team. Training covers operation, treatment protocols, daily maintenance, and safety measures.

Depending on equipment complexity, training lasts between 2 and 8 hours. For medical lasers, we also offer follow-up sessions after the first weeks of use.

Yes, we recommend participation of the entire team that will operate the equipment. We typically accommodate up to 5-6 participants in the initial session included with purchase. For larger groups, we can arrange additional sessions at an extra cost.

Each equipment comes with a user manual in Romanian, protocol sheets, and for certain products, access to online e-learning platforms.

Standard warranty varies between 1 and 3 years, depending on the manufacturer and equipment type. Some products have warranty extension options available.

Warranty covers manufacturing defects and defective components. It does not cover normal wear, damage caused by improper use, or consumables.

Contact us by phone or email. We attempt to diagnose the problem remotely when possible (approximately 30% of cases). If physical intervention is needed, we typically schedule a technician visit within 24-48 hours on business days.

Yes, we offer service and maintenance for all equipment in our portfolio, including after warranty expiration. We have spare parts and certified technicians.

Yes, we have annual preventive maintenance contracts that include periodic inspections, calibrations, and priority intervention in case of breakdowns.

For clients with service contracts, response time is maximum 48 hours. Emergency interventions are prioritized.

Depending on availability and contract type, we can provide replacement equipment to minimize clinic downtime.

We accept bank transfer, cash on delivery (for small orders), and installment payments for equipment. For companies, we offer negotiable payment terms.

Yes, we collaborate with financial institutions to offer leasing or credit solutions for equipment. Discuss with our representative for personalized options.

Yes, we offer installment payment plans for most equipment. Terms are set individually based on order value.

Absolutely. All transactions are documented with compliant fiscal invoices, allowing expense deduction according to current legislation.

We aim to respond within maximum 24 business hours. Urgent requests receive priority. Responses are provided by specialists, not a call center.

Yes, we're happy to welcome you. Please schedule your visit in advance to ensure the equipment of interest is available for demonstration.

Yes, our technical support line is available during business hours. For urgent issues outside hours, service contract clients have access to the emergency line.

Yes, we offer preferential terms for long-term partnerships, multiple purchases, or special collaborations. Contact us to discuss a personalized offer.